Contact us

Get in Touch

We’re here to help — anytime, anywhere.

Have a question about our gear, need support with an order, or just want to chat optics? Reach out and we’ll get back to you as soon as possible.

We pride ourselves on fast, helpful responses.

Send us a mail

sales@optics-store.eu

Call us

+359877868812

Support Hours

Mon–Fri, 9:00 – 18:00 (EET)

Visit us

5A Teofil Ganev str. 1510 Sofia, Bulgaria

Contact with an expert


Frequently asked questions

How do I place an order?

You can order directly through our website. Just select a product, add it to your cart, and follow the checkout steps.

What payment methods do you accept?

We accept cash on delivery, credit/debit cards, and bank transfers.

How much does shipping cost?

Shipping costs are calculated at checkout. We also offer free delivery on orders over a certain amount.

How much does shipping cost and how long does it take?

We offer FREE express delivery across Europe, with orders typically arriving within 1–2 business days via In Time / UPS.

Can I return a product if I change my mind?

Yes, we offer a 30-day no-questions-asked return policy. The product must be unused and in original condition. Contact us and we’ll handle the rest.

Do your products come with a warranty?

Yes, all products come with a manufacturer’s warranty. Most items include a minimum 12-month warranty.

What is the Scope Upgrade Program?

We offer a 60-day Scope Upgrade Program. If you decide to upgrade to a higher-end model, you can return your previous purchase under specific terms.

I’m not sure which product to choose. Can you help?

Yes! Each product page has detailed descriptions and recommended uses. If you need help choosing, feel free to contact us—we’re happy to assist.